Last updated: 29 November 2025
These Professional Terms and Conditions govern the introduction and lead services that Gigbyt Ltd (“Gigbyt”, “we”, “us”, “our”) provides to you via our website and apps. They apply in addition to our Website Terms of Use, Privacy Policy and Cookies Policy (together, the “Terms of Service”).
By creating a Professional account, using our website at www.gigbyt.com or our mobile applications (together, the “Website”), purchasing or using Credits or subscriptions, or by clicking “Accept”, “Sign up” or similar, you agree to be bound by this Agreement as a legally binding contract between Gigbyt Ltd and you (the “Professional”, “you”, “your”).
If you do not agree to these Terms, you must not use the Website or our services.
If you are using our services on behalf of a company or other legal entity, you confirm that you have authority to bind that entity and that “you” will refer to that entity.
Gigbyt Ltd provides an online platform and introduction services that connect customers and professionals.
We are a company registered in England and Wales with company number 16328949 and our registered office is at:
128 City Road, London, United Kingdom, EC1V 2NX
You can contact us:
In these Terms, the following words have the meanings set out below:
Gigbyt provides an online marketplace that enables Customers to request End Services and Professionals to offer such services. We operate the Website to connect Prospective Customers and Professionals, but we do not provide End Services ourselves.
Professionals using the Website are independent contractors and run their own businesses. They are not employees, agents, partners or representatives of Gigbyt.
You acknowledge and agree that:
Any End Services are provided under your sole responsibility. Gigbyt’s role is limited to facilitating introductions and providing tools to help you manage and respond to Prospective Customers.
If you choose to subscribe to any Subscription Services or Add-On Services, additional fees will apply as displayed on the Website at the time. These may include features such as verified badges, profile boosts, analytics, or enhanced branding tools. Details of what is included in each Subscription tier will be set out on the Website and may change from time to time.
From time to time, Gigbyt may provide account management support to help you get more value from the Website. This may include:
Important: Gigbyt’s role is limited to introducing Prospective Customers and providing tools. Any dispute about End Services is between you and the Customer under your Customer Contract.
We may carry out checks on Users before and/or during their use of the Website. These may include, where applicable:
Although we may carry out such checks, we cannot guarantee that every User is who they say they are or that information is accurate. You are responsible for your own due diligence when dealing with Customers.
By creating an Account, you confirm that you:
You further warrant that:
You agree that you (and anyone acting on your behalf) will not:
You must complete a Professional profile to use the Facilitation Services. You:
We may suspend or terminate Accounts containing false, misleading or incomplete information. We may also remove duplicate Accounts offering materially the same End Services.
If you open an Account as an employee or agent of a company, you confirm that you are authorised to bind that company and that the company will be responsible for your actions under this Agreement. Multiple authorised people may hold Accounts linked to the same company.
If you allow employees or other users to act under your Account (where this functionality exists):
If an Account is suspended or closed, we may also suspend or close related Accounts.
You are responsible for safeguarding your username and password and for all activity under your Account. You must:
Where a Subscription includes verification (for example, Gigbyt Verified), it is subject to our ability to complete the required checks. If we cannot verify you or your business, we are not obliged to display any verification badge or symbol.
If you breach these Terms, misuse the Website, or otherwise act in a way that we reasonably consider harmful, we may suspend or terminate your Account. We will generally provide reasons for suspension or termination unless we are prohibited by law or, in limited cases, where urgent action is needed (for example, in relation to illegal content or serious risk).
If you seriously breach our seller/professional code of conduct, we may charge you an additional administrative fee up to five (5) times the price of the lead you responded to in connection with that breach. This may be taken automatically using your saved payment method. This is intended as a reasonable pre-estimate of the administrative costs we incur and is not a penalty. It does not limit any other rights or remedies we may have.
When a Customer submits a Byt, Gigbyt may display a list of Professionals who appear relevant to the Customer’s request. That list is ordered using a default algorithm that values certain factors.
Among Professionals who offer the requested service in the relevant area, the algorithm may give higher visibility to Professionals who:
The ranking algorithm does not restrict Customers’ freedom to choose. Customers remain free to select any Professional they wish, including those ranked lower or found via search.
We will provide the Facilitation Services using reasonable care and skill. Any timescales mentioned for making Contacts available are estimates only and not of the essence.
Except as expressly set out in this Agreement and to the extent permitted by law, all implied warranties and conditions relating to the Facilitation Services are excluded.
We do not guarantee that:
Our service is to provide opportunities to connect with Prospective Customers. If you are not hired, this does not entitle you to a refund of Credits (subject to the limited Credit return rules in clause 9).
You provide End Services in your own name or your business name, using your own tools, staff, materials and processes. You are solely responsible for how the End Services are carried out.
You warrant that you (and anyone working for you):
You agree to:
You must comply with all applicable anti-bribery and anti-corruption laws in the jurisdictions in which you operate (for example, the UK Bribery Act 2010 or the US Foreign Corrupt Practices Act, where relevant).
You are free to:
Accepting or rejecting Customers or jobs via Gigbyt is your choice. However, if you accept a Customer Contract through the Website, you are expected to honour your contractual commitments.
You set your own prices for End Services. We do not dictate your rates. You are responsible for ensuring your pricing is clear and lawful.
You acknowledge that you exercise your own commercial judgement in accepting or declining Customer Contracts and that you may make a profit or incur a loss depending on how you run your business.
If you sign up to any Subscription Services:
If a free trial is offered:
You can cancel a Subscription at any time via your Account settings (where available) or by contacting us. Cancellation will take effect at the end of the current Subscription Period. You will not usually be entitled to a refund of any Subscription Fees already paid.
Where a Subscription includes verification (for example, “Gigbyt Verified” or similar), that element of the Subscription is conditional on us being able to complete the relevant checks. If we cannot verify you or your business, we are not obliged to display a verification marker.
Add-On Services may only be purchased as part of a Subscription. If the underlying Subscription ends, the associated Add-On Services will end at the same time. Clauses 7.1–7.3 apply equally to Add-On Services.
To respond to Byts and access Contacts, you will generally need to redeem Credits. Credits can be purchased as one-off packs or included within certain Subscriptions. The cost and quantity of Credits will be clearly shown on the Website before purchase and may change from time to time. Applicable taxes (such as VAT) will be added where relevant.
Credits are purchased in advance and then allocated to your Account. Different types of Credits may apply to different types of Byts (for example, Credits for Open Byts and Credits for Direct Byts). Any reallocation of Credits between categories is at Gigbyt’s discretion and may depend on the relative value of Byts in different categories. Credit reallocations will not result in cash refunds.
For Open Byts, the Website will display how many Credits are required to obtain a Contact. When you redeem the Credits, you will be given access to the relevant Contact details (subject to these Terms).
For Direct Byts, Credits may be deducted when a Prospective Customer:
The specific trigger for deduction will be shown on the Website or in our help documentation.
If you purchase a Subscription or a Credit Subscription, you must provide a valid payment card or other accepted payment method. By signing up, you authorise us (or our payment processors) to charge that payment method automatically:
for the relevant Fees until you cancel in accordance with these Terms.
Credit Subscriptions are rolling arrangements that continue until cancelled in accordance with any notice period stated at sign-up (for example, 30 days). During the minimum term or notice period, you may not reduce the number of monthly Credits but you may usually increase them by contacting us.
We may specify expiry periods for Credits. Any validity periods or rollover rules will be stated on the Website at the time of purchase or in your Account. Unused Credits that expire will not be refunded or reinstated unless we agree otherwise.
Credits are non-refundable except in the limited cases below. In particular, you are not entitled to a Credit return simply because:
For Credits used on Open Byts, you may request a Credit return within 7 days of receiving a Contact if:
For Credits used on Direct Byts, you may request a Credit return within 7 days if:
If we approve a Credit return:
Where we operate a “first purchase” or “starter pack” guarantee for a particular promotional Credit pack, the details will be set out on the Website. Typically, this may involve:
Any such guarantee is subject to the specific conditions and limits advertised at the time, and you would usually only be eligible once per Professional.
The Website and all content supplied by Gigbyt (including text, graphics, logos, software and databases) are owned by or licensed to Gigbyt. Except as expressly permitted, this Agreement does not grant you any rights in Gigbyt’s intellectual property, trade names, trade marks or other proprietary rights.
You retain ownership of any intellectual property in the content you upload to the Website, including profile information, images, videos and reviews (“User Content”). You grant Gigbyt a worldwide, non-exclusive, royalty-free, transferable and sub-licensable licence to use, reproduce, host, display, adapt, and distribute such User Content in connection with operating, marketing and improving the Website (for example, using screenshots of your profile in promotional materials).
You must comply with all applicable data protection and privacy laws in the jurisdiction in which you operate, including in relation to any personal data (such as names, phone numbers, addresses or emails) that you receive from Gigbyt about Prospective Customers.
Where we provide a separate Data Processing / Controller Agreement or similar schedule (for example, to govern your use of Prospective Customers’ personal data), that schedule will apply in addition to this Agreement. You must:
You are solely responsible for providing End Services under your Customer Contracts. If you fail to perform those services properly, the Customer’s rights and remedies are against you, not Gigbyt. You agree that Gigbyt may suffer reputational harm if you act unlawfully or provide poor service.
You agree to indemnify and hold harmless Gigbyt, its directors, employees and representatives from and against all losses, claims, costs, damages, expenses and liabilities arising out of or in connection with:
You release Gigbyt from all claims, demands and damages (actual and consequential) arising out of or in any way connected with any dispute you have or may have with a Customer in relation to End Services, except to the extent that the dispute arises from Gigbyt’s own breach of this Agreement or the Terms of Use.
Subject to clause 12.6, Gigbyt’s total aggregate liability to you in connection with this Agreement (whether in contract, tort, negligence or otherwise) will be limited to the total value of Credits you have purchased from Gigbyt in the 12 months immediately prior to the event giving rise to the claim.
Subject to clause 12.6, Gigbyt will not be liable to you for:
in each case whether arising in contract, tort (including negligence) or otherwise.
Nothing in this Agreement excludes or limits liability for:
Any non-public information that one party discloses to the other and marks as confidential, or would reasonably be considered confidential, must be kept confidential and used only for the purposes of performing this Agreement or using the Website.
Confidentiality obligations do not apply to information which:
Neither party may use the other’s name, logos or trade marks in public marketing without prior written consent.
Without limiting any other rights, we may withdraw your registration as a Professional and/or suspend or terminate your Account immediately if:
Either you or we may terminate your registration with immediate effect by written notice if the other party:
You may cancel Subscriptions in accordance with clause 7.3. Cancellation of a Subscription does not automatically close your Professional Account unless we or you expressly request it.
If you stop providing End Services or no longer wish to be listed on Gigbyt, you must notify us so we can remove or hide your profile and stop showing your details to Prospective Customers.
If your registration or Account is terminated, any unused Credits and Subscription time may be lost. Unless we are legally required to do so, we will not provide refunds of Credits or Subscription Fees when termination is due to your breach.
Ending this Agreement or closing your Account does not end Customer Contracts you have already entered into with Customers. Those contracts remain in force between you and the Customer.
Although we monitor the Website and perform checks as described in our policies, illegal or harmful content may occasionally appear on the Website (for example, offensive text or unlawful services).
We aim to reduce this risk by:
If you see content that you believe is illegal, harmful or breaches our policies, please report it to us using the reporting tools on the Website or by contacting us. We will review reports as promptly as reasonably practicable and remove or restrict content where appropriate.
We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this document and may notify you by email or via the Website. Your continued use of the Website after any change constitutes your acceptance of the updated Terms.
This Agreement is between you and Gigbyt. No other person has any right to enforce any of its terms.
We may transfer or assign our rights and obligations under this Agreement to another organisation. Where this involves a novation, you provide your consent in advance.
You may not assign, transfer, or subcontract your rights or obligations under this Agreement without our prior written consent.
Formal notices must be sent in writing to the postal or email addresses we each specify from time to time. Notices to Gigbyt should be sent to lewis@gigbyt.com or to our registered office.
Nothing in this Agreement creates a partnership, joint venture or employment relationship between you and Gigbyt, or authorises either party to act as agent for the other.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If we delay or choose not to enforce a right under this Agreement, that does not prevent us from enforcing it later.
This Agreement (and any non-contractual obligations arising out of it) is governed by English law, and the courts of England and Wales will have exclusive jurisdiction over any disputes, unless mandatory law in your country of residence gives you additional rights.
By using the Website, you agree that we may communicate with you electronically (for example, via email or in-platform notifications) and that such communications satisfy any legal requirement for written notice.
If you wish to make a complaint about:
please contact us at support@gigbyt.com with full details. We will review complaints within a reasonable time and respond in writing.
Where applicable under local law, and once our internal process has been completed, you may have the option to refer certain disputes to an independent dispute resolution or mediation body. Details will be provided in our complaints procedure.